Cancellation and Refund Policy
Cancellation Policy
- The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
- The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
- In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
- In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
- theelitebox reserves the right to accept the cancellation of any order. theelitebox also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Refund and Return policy
- Our site functionality allows you to navigate the site and use our features, like Wishlist and shopping carts.
- Using site analytics, we can measure and analyze how customers use our site, to enhance their shopping experience.
- Customers’ preferences are noted when browsing, to make their shopping experience as seamless and personalized as possible.
- During marketing campaigns, relevant ads and promotions are displayed based on customer preferences.
- theelitebox.com takes customer satisfaction very seriously. In the case of problems with your order, please send us an email on ibbu4u@gmail.com and we will assist you. In appropriate cases, if you have already been billed by theelitebox.com, theelitebox.com will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction. Refunds will be done only through the Original Mode of Payment.
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